Our Promise
The Joy Guarantee
If your experience is not extraordinary, your money will be refunded as soon as possible.
1
Reach Out
In any text or email confirmation, just reply that there was a problem and you'd like a refund - and we will refund you immediately. No questions asked.
2
We Listen
We're here to listen to you. Tell us what happened - whether something did not meet your expectations. We want to know so we can make it right.
3
Immediate Resolution
Full refund or a brand-new replacement shipped the same day. You choose. Every single time.